Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time. These requests are handled over the phone, by email or by web video. They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period. For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended,premium or international support package.
International Support is available upon request, please contact support@macroscopicsolutions.com for more information. A representative will respond within 1 hour during regular business hours (US EST or EDT).
International support includes all insured delivery fees and a 3 day training program for the client. The client can invite affiliated faculty, students and other associates for one-on-one training sessions. These trains sessions allow a wide range of Macropod users to become specialists at imaging and 3D modeling the specimens they regularly work with.
Macroscopic Solutions will send a technician approximately 1 month after the date of delivery. This allows the client to gather some experience prior to the on-site training, giving the client further insight into the types of questions they should be asking.
Macroscopic Solutions technicians maintain close contact after on-site training occurs to ensure proper handling and use of the system.
Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time. These requests are handled over the phone, by email or by web video. They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period. For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended or premium support package for you.
Premium Support is provided to customers who would like to train multiple members of their research group over an extended period of time. A trained professional from Macroscopic Solutions will visit the customers location subsequent to delivery in order to describe the capabilities and train all colleagues wishing to use Macroscopic Solutions systems. This is one of two provided on site visitations included with Premium Support. Support by phone, email and web video is extended from a 30 day period to a 3 year period for any customers acquiring immediate assistance. A second onsite visitation is also included with the Premium Support package. This is helpful when components of Macroscopic Solutions systems are upgraded throughout time or the customer has an influx of new colleagues, employees, students, etc. to train that were not present during the initial training and support session.
For any researcher, it is important to fully understand how the Macropod works best for you. With your purchase, we offer three levels of support to meet your personal imaging needs: Basic, Extended, or Premium.
Extended Bundle:
Comes with personal delivery, set-up and demonstration; and online consultations and support for 1 year.
Premium Bundle:
Comes with personal delivery, set-up and demonstration; secondary visitation upon request; and online consultations and support for 3 years.
Actual product specifics may vary depending upon the needs of the customer. This is a 3rd axes implementation allowing for large panoramic imaging and focus stacking using 3 axes of automation. Iterations are specifically designed for clients seeking high resolution imagery of soil boxes, insect boxes, core boxes, tree core boxes or any other object having a significant length x width.
The complete playlist can be viewed on our YouTube Channel here: https://www.youtube.com/watch?v=Whoa4jDUYo8&list=PLcKIGvtblfut6S-o7jE01siFfMwwFHQsO
Select options
This product has multiple variants. The options may be chosen on the product page
Metashape is a proprietary software solution by AgiSoft. The software and documentation are supplied electronically. You will receive a registration code by e-mail after your order is processed. This registration code allows a demo Metashape version to convert into a fully featured registered version.
Floating license allows to install the program on as many computers as desired and run it, at any one time, on as many systems as the number of licenses purchased indicates. One computing machine shall be designated as the “license server”; the license server utility installed on it will manage license distribution across the network of computers where the program has been installed. Floating license is available for Agisoft Metashape Professional Edition only.
Agisoft provides node-locked licenses, i.e. one license allows to activate the program at one machine only. MetaShape license is NOT time-limited. Metashape license includes 12 month of e-mail based technical support and entitles the licensee to free updates of the software up to the version 1.9.x (see the current released version number at Installer page). To support education in the field of photogrammetry, Agisoft offers educational licenses to educational institutions.
* Package price is valid only for sale to one End User at a time
Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time. These requests are handled over the phone, by email or by web video. They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period. For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended or premium support package for you.
Extended Support is provided to customers who would like to train multiple members of their research group over an extended period of time. A trained professional from Macroscopic Solutions will visit the customers location subsequent to delivery in order to describe the capabilities and train all colleagues wishing to use Macroscopic Solutions systems. Support by phone, email and web video is extended from a 30 day period to a 1 year period for any customers acquiring immediate assistance.
For any researcher, it is important to fully understand how the Macropod works best for you. With your purchase, we offer three levels of support to meet your personal imaging needs: Basic, Extended, or Premium.
Extended Bundle:
Comes with personal delivery, set-up and demonstration; and online consultations and support for 1 year.
Premium Bundle:
Comes with personal delivery, set-up and demonstration; secondary visitation upon request; and online consultations and support for 3 years.
Select options
This product has multiple variants. The options may be chosen on the product page
Metashape is a proprietary software solution by AgiSoft. The software and documentation are supplied electronically. You will receive a registration code by e-mail after your order is processed. This registration code allows a demo Metashape version to convert into a fully featured registered version.
Agisoft provides node-locked licenses, i.e. one license allows to activate the program at one machine only. MetaShape license is NOT time-limited. Metashape license includes 12 month of e-mail based technical support and entitles the licensee to free updates of the software up to the version 1.9.x (see the current released version number at Installer page). To support education in the field of photogrammetry, Agisoft offers educational licenses to educational institutions.
Select options
This product has multiple variants. The options may be chosen on the product page
The StackShot 3X Macro package provides users with the option to collect virtual 3D data in combination with their current studio configurations, cameras and lenses.
The StackShot Macro Rail Package gives users the option to perform automated focus stacking techniques in combination with their current studio configurations, cameras and lenses.
Metashape is a proprietary software solution by AgiSoft. The software and documentation are supplied electronically. You will receive a registration code by e-mail after your order is processed. This registration code allows a demo Metashape version to convert into a fully featured registered version.
Floating license allows to install the program on as many computers as desired and run it, at any one time, on as many systems as the number of licenses purchased indicates. One computing machine shall be designated as the “license server”; the license server utility installed on it will manage license distribution across the network of computers where the program has been installed. Floating license is available for Agisoft Metashape Professional Edition only.
Agisoft provides node-locked licenses, i.e. one license allows to activate the program at one machine only. MetaShape license is NOT time-limited. Metashape license includes 12 month of e-mail based technical support and entitles the licensee to free updates of the software up to the version 1.9.x (see the current released version number at Installer page). To support education in the field of photogrammetry, Agisoft offers educational licenses to educational institutions.
* Package price is valid only for sale to one End User at a time
Stage Only: The aluminum universal stage and platform only.
Diffuser Dome Only: The flash diffuser designed to fit over the Cognisys Rotational Stage.
Stage, Riser Adapter, Flash Clamp and Dome: A complete package allowing for flash placement, light diffusion and height adjustment depending on your system.
