Return Policy – Macroscopic Solutions
At Macroscopic Solutions, we take pride in delivering professional-grade imaging systems, optics, and software. If you are not completely satisfied with your purchase, we offer a fair and transparent return policy for both defective and non-defective products.
Returns for Defective Products
If your item arrives damaged, defective, or not functioning properly, please notify us within 14 days of delivery. We will authorize a return for inspection and offer a full refund, replacement, or repair, depending on the situation and your preference.
Please note: Return shipping is the responsibility of the customer. If the item is confirmed defective upon inspection, we will refund reasonable shipping costs.
To begin a return, contact us at support@macroscopicsolutions.com with your order number, a description of the issue, and supporting photos or videos (if applicable).
Returns for Non-Defective Products
We accept returns of non-defective items within 30 days of delivery, as long as the product is unused, in its original packaging, and in resalable condition. A 15% restocking fee may apply to certain hardware or custom orders.
Return shipping costs are the responsibility of the customer and are non-refundable.
To request a return, email support@macroscopicsolutions.com with your order number and reason for return. Once approved, you’ll receive return instructions.
Exceptions and Limitations
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Software licenses and digital downloads are non-refundable once activated or delivered.
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Custom-built or special-order items are non-returnable unless defective.
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Returns must include all original components and a valid proof of purchase.
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Refunds are issued to the original payment method within 7–10 business days after inspection of the returned item.
For questions about eligibility or returns, please contact our support team. We’re here to help.