Premium Training & Support

Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time.  These requests are handled over the phone, by email or by web video.  They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period.  For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended or premium support package for you.

Premium Support is provided to customers who would like to train multiple members of their research group over an extended period of time.  A trained professional from Macroscopic Solutions will visit the customers location subsequent to delivery in order to describe the capabilities and train all colleagues wishing to use Macroscopic Solutions systems.  This is one of two provided on site visitations included with Premium Support.  Support by phone, email and web video is extended from a 30 day period to a 3 year period for any customers acquiring immediate assistance.  A second onsite visitation is also included with the Premium Support package.  This is helpful when components of Macroscopic Solutions systems are upgraded throughout time or the customer has an influx of new colleagues, employees, students, etc. to train that were not present during the initial training and support session.

For any researcher, it is important to fully understand how the Macropod works best for you. With your purchase, we offer three levels of support to meet your personal imaging needs: Basic, Extended, or Premium.

Extended Bundle:

Comes with personal delivery, set-up and demonstration; and online consultations and support for 1 year.

Premium Bundle:

Comes with personal delivery, set-up and demonstration; secondary visitation upon request; and online consultations and support for 3 years.