International Training & Support

$11,706.28

 

Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time.  These requests are handled over the phone, by email or by web video.  They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period.  For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended, premium or international support package.

International Support is available upon request, please contact support@macroscopicsolutions.com for more information.  A representative will respond within 1 hour during regular business hours (US EST or EDT).

International support includes all insured delivery fees and a 3 day training program for the client.  The client can invite affiliated faculty, students and other associates for one-on-one training sessions.  These trains sessions allow a wide range of Macropod users to become specialists at imaging and 3D modeling the specimens they regularly work with.

Macroscopic Solutions will send a technician approximately 1 month after the date of delivery.  This allows the client to gather some experience prior to the on-site training, giving the client further insight into the types of questions they should be asking.

Macroscopic Solutions technicians maintain close contact after on-site training occurs to ensure proper handling and use of the system.

Premium Training & Support

$11,706.28

 

Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time.  These requests are handled over the phone, by email or by web video.  They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period.  For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended or premium support package for you.

Premium Support is provided to customers who would like to train multiple members of their research group over an extended period of time.  A trained professional from Macroscopic Solutions will visit the customers location subsequent to delivery in order to describe the capabilities and train all colleagues wishing to use Macroscopic Solutions systems.  This is one of two provided on site visitations included with Premium Support.  Support by phone, email and web video is extended from a 30 day period to a 3 year period for any customers acquiring immediate assistance.  A second onsite visitation is also included with the Premium Support package.  This is helpful when components of Macroscopic Solutions systems are upgraded throughout time or the customer has an influx of new colleagues, employees, students, etc. to train that were not present during the initial training and support session.

 

For any researcher, it is important to fully understand how the Macropod works best for you. With your purchase, we offer three levels of support to meet your personal imaging needs: Basic, Extended, or Premium.

Extended Bundle:

Comes with personal delivery, set-up and demonstration; and online consultations and support for 1 year.

Premium Bundle:

Comes with personal delivery, set-up and demonstration; secondary visitation upon request; and online consultations and support for 3 years.

 

Macro & Micro-Core 3rd Axes Conversion

$10,429.00

Actual product specifics may vary depending upon the needs of the customer.  This is a 3rd axes implementation allowing for large panoramic imaging and focus stacking using 3 axes of automation.  Iterations are specifically designed for clients seeking high resolution imagery of soil boxes, insect boxes, core boxes, tree core boxes or any other object having a significant length x width.

 

The complete playlist can be viewed on our YouTube Channel here: https://www.youtube.com/watch?v=Whoa4jDUYo8&list=PLcKIGvtblfut6S-o7jE01siFfMwwFHQsO

 

Extended Training & Support

$6,689.30

 

Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time.  These requests are handled over the phone, by email or by web video.  They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period.  For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended or premium support package for you.

Extended Support is provided to customers who would like to train multiple members of their research group over an extended period of time.  A trained professional from Macroscopic Solutions will visit the customers location subsequent to delivery in order to describe the capabilities and train all colleagues wishing to use Macroscopic Solutions systems.  Support by phone, email and web video is extended from a 30 day period to a 1 year period for any customers acquiring immediate assistance.

For any researcher, it is important to fully understand how the Macropod works best for you. With your purchase, we offer three levels of support to meet your personal imaging needs: Basic, Extended, or Premium.

Extended Bundle:

Comes with personal delivery, set-up and demonstration; and online consultations and support for 1 year.

Premium Bundle:

Comes with personal delivery, set-up and demonstration; secondary visitation upon request; and online consultations and support for 3 years.

 

Camera Err 20 or Err 30 Service and Repair

$580.43

If a hardware component of the Macropod product line is in need of repair and out of warranty, please purchase a repair request and send your part to:

Macroscopic Solutions
ATTN: Repairs
222 Pitkin St
East Hartford, CT 06108

The total cost covers component repair, testing, cleaning and return postage.  If additional parts or repairs are necessary, we will inform you of any balance due prior to starting the work.

Description of Problem/Symptoms

Camera shows Error 20 or Error 30. Camera needs Mirror Box Ass’y. Camera will be checked, cleaned and repaired to good working order and functional test. If additional parts are needed, an updated balance will be sent subsequent to payment.

Send with the following accessories: Body Cap, Eyecup, No Battery, No Media Card

Description

Gross Price

Net Price

Labor

$398.00

$398.00

Parts & Return Shipping

$182.43

$182.43

Total Charge

$580.43

Thank you for choosing Macroscopic Solutions!

Camera Body Repair: Error 20

$478.43

If a hardware component of the Macropod product line is in need of repair and out of warranty, please purchase a repair request and send your part to:

Macroscopic Solutions
ATTN: Repairs
1 Technology Dr
Tolland CT 06084

The total cost covers component repair, testing, cleaning and return postage.

Thank you for choosing Macroscopic Solutions!

Dollar Bill
Select options This product has multiple variants. The options may be chosen on the product page

Cotton

$19.00$400.00

Cotton is a soft, fluffy staple fiber that grows in a boll, or protective case, around the seeds of the cotton plants of the genus Gossypium in the mallow family Malvaceae. The fiber is almost pure cellulose. Under natural conditions, the cotton bolls will increase the dispersal of the seeds.

The plant is a shrub native to tropical and subtropical regions around the world, including the Americas, Africa, and India. The greatest diversity of wild cotton species is found in Mexico, followed by Australia and Africa.[1] Cotton was independently domesticated in the Old and New Worlds.

The fiber is most often spun into yarn or thread and used to make a soft, breathabletextile. The use of cotton for fabric is known to date to prehistoric times; fragments of cotton fabric dated from 5000 BC have been excavated in Mexico and between 6000 BC and 5000 BC in the Indus Valley Civilization. Although cultivated since antiquity, it was the invention of the cotton gin that lowered the cost of production that led to its widespread use, and it is the most widely used natural fiber cloth in clothing today.

Current estimates for world production are about 25 million tonnes or 110 million bales annually, accounting for 2.5% of the world’s arable land. China is the world’s largest producer of cotton, but most of this is used domestically. The United States has been the largest exporter for many years.[2] In the United States, cotton is usually measured in bales, which measure approximately 0.48 cubic meters (17 cubic feet) and weigh 226.8 kilograms (500 pounds).[3]

Dollar Bill
Select options This product has multiple variants. The options may be chosen on the product page

Nylon

$19.00$400.00

Nylon is a generic designation for a family of synthetic polymers, based on aliphatic or semi-aromatic polyamides. Nylon is a thermoplastic silky material[1]that can be melt-processed into fibers, films or shapes.[2]:2

Nylon was the first commercially successful synthetic thermoplastic polymer.[3]DuPont began its research project in 1930. The first example of nylon (nylon 6,6) was produced using diamines on February 28, 1935, by Wallace Carothers at DuPont’s research facility at the DuPont Experimental Station.[4][5]In response to Carothers’ work, Paul Schlack at IG Farben developed nylon 6, a different formulation based on caprolactam, on January 29, 1938.[6]:10[7]

Dollar Bill
Select options This product has multiple variants. The options may be chosen on the product page

Silk Fiber

$19.00$400.00

Silk is a natural protein fiber, some forms of which can be woven into textiles. The protein fiber of silk is composed mainly of fibroin and is produced by certain insect larvae to form cocoons.[1] The best-known silk is obtained from the cocoons of the larvae of the mulberrysilkworm Bombyx mori reared in captivity (sericulture). The shimmering appearance of silk is due to the triangular prism-like structure of the silk fibre, which allows silk cloth to refract incoming light at different angles, thus producing different colors.

Silk is produced by several insects, but generally only the silk of moth caterpillars has been used for textile manufacturing. There has been some research into other types of silk, which differ at the molecular level.[2] Silk is mainly produced by the larvae of insects undergoing complete metamorphosis, but some insects such as webspinners and raspy cricketsproduce silk throughout their lives.[3] Silk production also occurs in Hymenoptera (bees, wasps, and ants), silverfish, mayflies, thrips, leafhoppers, beetles, lacewings, fleas, flies, and midges.[2] Other types of arthropod produce silk, most notably various arachnids such as spiders.

 

Dollar Bill
Select options This product has multiple variants. The options may be chosen on the product page

Wool Fiber

$19.00$400.00

Wool is the textile fiber obtained from sheep and other animals, including cashmere and mohair from goats, qiviut from muskoxen, angora from rabbits, and other types of wool from camelids.[1] Wool mainly consists of protein together with a few percent lipids. In this regard it is chemically quite distinct from the more dominant textile, cotton, which is mainly cellulose.[1]

Motion Control Service and Repair

$119.00

If a hardware component of the Macropod product line is in need of repair and out of warranty, please purchase a repair request and send your part to:

Macroscopic Solutions
Attn: Imaging Services
222 Pitkin St
East Hartford CT 06108

The total cost covers component repair, testing, cleaning and return postage.

Thank you for choosing Macroscopic Solutions!