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International Training & Support
$11,706.28
Basic Support is provided to all of Macroscopic Solutions customers for a limited period of time. These requests are handled over the phone, by email or by web video. They are available for 30 days after the date of purchase, there is a fee associated with assistance related to training beyond the 30 day time period. For those seeking additional, on-site and hands-on training and support, please consider purchasing the extended, premium or international support package.
International Support is available upon request, please contact support@macroscopicsolutions.com for more information. A representative will respond within 1 hour during regular business hours (US EST or EDT).
International support includes all insured delivery fees and a 3 day training program for the client. The client can invite affiliated faculty, students and other associates for one-on-one training sessions. These trains sessions allow a wide range of Macropod users to become specialists at imaging and 3D modeling the specimens they regularly work with.
Macroscopic Solutions will send a technician approximately 1 month after the date of delivery. This allows the client to gather some experience prior to the on-site training, giving the client further insight into the types of questions they should be asking.
Macroscopic Solutions technicians maintain close contact after on-site training occurs to ensure proper handling and use of the system.
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