Staff-authored common question This generalized question is based on recurring support conversations. It is not a customer quotation, and identifying details have been removed.
What should a customer do when an expected document, shipment note, or license is not visible in the Customer Hub?
Macroscopic Solutions Support answer This staff-authored guidance is generalized. Project-specific and private details should be handled through direct support.
Sign in with the same email address used for the customer record and open My Files and Licenses. If an expected item is missing, contact staff privately so the account match and delivery status can be reviewed. Never post license keys, download tokens, invoices, tracking details, or order documents in a public forum topic.
