When should a laboratory send a sample before purchasing equipment?

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  • #40207
    Staff-authored common question
    This generalized question is based on recurring support conversations. It is not a customer quotation, and identifying details have been removed.

    How can a representative-sample pilot reduce uncertainty about equipment, optics, lighting, or final output?

    #40208
    Macroscopic Solutions Support answer
    This staff-authored guidance is generalized. Project-specific and private details should be handled through direct support.

    A pilot is useful when the achievable detail, glare control, depth, throughput, 3D reconstruction, or handling method is uncertain. Send a representative sample with dimensions, fragility, desired result, and delivery requirements through the private project channel. The finished test can serve as a one-time imaging service or define the equipment and workflow needed for repeatable in-house work.

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