Macroscopic Solutions Support answer
This staff-authored guidance is generalized. Project-specific and private details should be handled through direct support.
Start with Macroscopic Solutions and provide the product model, symptoms, when the problem occurs, relevant settings, and clear photographs or video through a private support channel. Coverage depends on the quoted product, manufacturer terms, and service arrangement. Do not ship equipment until return instructions are confirmed; configured assemblies and third-party components may follow different service routes.
