[Macroscopic Solutions Support]

Macroscopic Solutions Support answer
This staff-authored guidance is generalized. Project-specific and private details should be handled through direct support.

Use a short, known-good data cable and strain relief, provide stable camera power, disable automatic sleep, and let only one capture application control the camera. Confirm the destination drive is writable and has adequate space. If disconnects continue, test the camera and cable outside the automation workflow before changing stage or stacking settings.