[Macroscopic Solutions Support]

Macroscopic Solutions Support answer
This staff-authored guidance is generalized. Project-specific and private details should be handled through direct support.

Inspect the shipment against the packing and order information before discarding packaging, then photograph any visible damage and contact support privately if something appears missing. Sign in to My Files and Licenses for issued PDFs, shipment information, setup resources, and software details assigned to the customer account. Keep license keys, tracking numbers, invoices, and order documents out of public discussions.