[Macroscopic Solutions Support]

Macroscopic Solutions Support answer
This staff-authored guidance is generalized. Project-specific and private details should be handled through direct support.

Include the product model, camera, lens or objective, flash and controller, software versions, sample size, desired result, relevant settings, a short sequence of steps, and representative screenshots or images. State what changed and what has already been tried. Keep serial numbers, account details, order documents, license keys, and confidential samples in the private support channel.