Customer Support Forum

Ask a support question and keep the answer searchable.

Use the forum for Macropod, Micro Kit, CoreScan, MicroCoreScan, MacroBox, Agisoft Metashape, diffusers, parts, service, and workflow questions. The Customer Community Discussions section is available for client-to-client workflow conversations, while private order and quote details should stay in direct support.

What to include in a support post

Your system or product name, plus camera body, lens, objective, controller, or software version when relevant.
The sample type, desired result, and where the workflow is failing or becoming confusing.
Screenshots, example images, settings, or short notes about what you already tried.

- Forum
- Topics
- Posts
- Last Post
- Customer Community Discussions
  A customer-to-customer discussion space for Macroscopic Solutions users to share workflows, ask practical questions, compare capture methods, and learn from other labs and imaging teams. Please keep private order details, invoices, serial numbers, and procurement questions in direct support channels.
- 0
- 0
- No Topics
- Customer Community Discussions
  A customer-to-customer discussion space for Macroscopic Solutions users to share workflows, ask practical questions, compare capture methods, and learn from other labs and imaging teams. Please keep private order details, invoices, serial numbers, and procurement questions in direct support channels.
- 0
- 0
- No Topics
- Customer Community Discussions
  A customer-to-customer discussion space for Macroscopic Solutions users to share workflows, ask practical questions, compare capture methods, and learn from other labs and imaging teams. Please keep private order details, invoices, serial numbers, and procurement questions in direct support channels.
- 2
- 2
- 1 month ago
  marksmith
- Macropod PRO and Micro Kit Support
  Setup, lens and objective choices, lighting, focus stacking, calibration, and Micro Kit workflow questions.
- 4
- 4
- No Topics
  marksmith
- CoreScan, MicroCoreScan, and MacroBox Support
  Long-sample scanning, rail systems, core workflows, MicroCoreScan tree-core imaging, and MacroBox scanner questions.
- 3
- 3
- 1 month ago
  marksmith
- Agisoft Metashape and 3D Modeling
  Photo alignment, masks, model cleanup, scale bars, exports, web viewers, and photogrammetry workflow questions.
- 1
- 1
- 1 month ago
  marksmith
- Orders, Parts, Diffusers, and Service
  Replacement parts, 3D printed diffusers, quote follow-up, shipping, purchase orders, and service questions.
- 2
- 2
- 1 month ago
  marksmith
- Staff Support Answers
  Official, staff-authored answers to common technical, product, service, and purchasing questions. Each topic is a generalized synthesis of recurring support themes, not a customer quotation, and identifying details have been removed. Customers may reply with non-private follow-up questions.
- 32
- 96
- 1 week, 4 days ago
  Macroscopic Solutions Support